Version 2.1 · Last updated 1 August 2026
These Terms apply to direct accommodation booking requests made to Alexander Suites Paros through this website, by email or by telephone. A booking made through a travel agency or online travel platform follows that provider’s booking process and is also subject to that provider’s terms and the rate conditions accepted there.
1. Service provider and contact
Alexander Suites Paros, Drios, Paros 84400, Greece (“Alexander Suites”, “we”, “us” or the “Accommodation”). Email: info@alexandersuitesparos.com. Telephone: +30 22840 45729 or +30 694 010 7137.
2. Booking and contract
The website form sends a booking request; it does not create an automatically confirmed reservation. Before accepting a direct request, we will confirm in writing the suite, dates, occupancy, total accommodation price, included and excluded mandatory charges, payment method and timetable, and the rate-specific cancellation, no-show and early-departure conditions.
A direct booking becomes binding only when we issue an explicit confirmation after providing those details and any required deposit or guarantee has been accepted. Please contact us promptly if the confirmation contains an error.
The person making the booking must be at least 18 years old, have authority to act for all guests and provide accurate contact and guest information.
3. Prices, payment and statutory charges
Prices are displayed in euros and include only the items expressly stated. The current website sends a manual booking request and does not take an online card payment. Any deposit, balance, accepted payment method, due date and refundability condition is supplied in writing before a direct booking is confirmed.
Where applicable, the Climate Crisis Resilience Fee (CCRF) is borne by the guest and calculated per room or apartment and per daily use, according to the accommodation’s legally registered category and the period of stay. The amount or calculation applicable to the requested stay is disclosed before the direct booking becomes binding, and the statutory special receipt is issued in accordance with the law in force. No fixed amount in these Terms overrides the amount required by law for the actual stay.
Any payment outside the website is limited to the method, amount and due date agreed in writing. We do not make an additional card charge after departure without a lawful payment authorisation and a documented basis. A bank, card issuer or payment provider may apply its own terms or currency-conversion charges.
4. Cancellation, changes, no-show and early departure
The cancellation and amendment rules applicable to a direct request are supplied in writing before the booking is confirmed and form part of that confirmation. Different offers may have different conditions. A request to change dates, suite or guest numbers is subject to availability and any price difference disclosed before acceptance.
A no-show or early departure is handled under the confirmed rate conditions and mandatory law. The 14-day withdrawal right generally does not apply to accommodation services provided on a specific date or during a specific period. This does not remove any cancellation right granted by the selected rate or mandatory law.
5. Check-in and check-out
Standard check-in starts at 15:00 and check-out is by 11:00, unless the booking confirmation states otherwise. Early check-in and late check-out require prior confirmation, are subject to availability, and any applicable charge is disclosed before acceptance.
We may request the identification and information required by law for each guest. Please tell us in advance if arrival will be significantly later than planned so that check-in arrangements can be confirmed.
6. Occupancy, children and visitors
The maximum occupancy for each suite is shown on its page and in the booking flow. Adults, children and infants must be included accurately. Only registered guests included in the confirmed booking may stay overnight. An additional guest, child, infant or cot is possible only when the suite capacity, availability and confirmed conditions allow it.
Children remain under the supervision of their parent or responsible adult at all times, particularly around the outdoor pool, balconies, stairs and parking areas.
7. House rules and use of the property
Guests must use the suite, common areas, pool and equipment responsibly, respect quiet hours and other guests, follow safety instructions and comply with applicable law. Smoking, pets, parties, visitors and other property-specific rules are those communicated before booking, in the confirmation or in the current guest information, provided they do not conflict with mandatory law.
Recognised assistance dogs are admitted in accordance with applicable law. Only documentation permitted by law may be requested.
8. Accessibility requests
If you need an accessibility-related adjustment, please contact us before booking so that we can provide accurate information about the property and assess the available assistance. You do not need to disclose a diagnosis; only the practical requirements needed to assess the request. We will not cancel or refuse a booking merely because a guest has a disability.
9. Damage, loss and valuables
A guest is responsible for direct, documented damage caused intentionally or negligently by the guest or a person for whom the guest is responsible, excluding normal wear and tear. Before any post-departure charge, we provide notice and reasonable supporting information. Every charge remains subject to lawful payment authorisation and applicable dispute rights.
Please report damage, a safety issue or a lost item as soon as possible. Responsibility for guest property, vehicles and valuables is determined by mandatory law and cannot be excluded where exclusion is prohibited.
10. Availability changes by the Accommodation
A confirmed booking may be cancelled or materially changed by the Accommodation only for an objectively justified reason and where permitted by law. We will inform the guest without undue delay and apply the refund, suitable alternative or other remedy required by mandatory law and the confirmed booking conditions. We do not retain payment for a service we do not provide where the law requires a refund.
11. Events beyond reasonable control
Transport disruption, severe weather, public-authority measures, utility failure and other events outside reasonable control may affect access or services. Each case is handled under mandatory law and the confirmed booking terms. Guests should maintain suitable travel insurance for risks not assumed by the Accommodation.
12. Privacy and website use
Personal data are handled as described in our Privacy Policy and cookies in our Cookie Policy. Website content is provided for genuine travel and booking use. Automated abuse, interference with security, fraudulent bookings and unlawful use are prohibited.
13. Complaints
Please raise an issue during the stay whenever possible so that we have a fair opportunity to help. For a complaint, email info@alexandersuitesparos.com or call +30 22840 45729. Include the booking reference, dates and relevant facts. Our internal handling process does not limit any statutory deadline, consumer right, competent authority or court. Consumers may also consult the Hellenic Consumer Ombudsman.
14. Governing law and consumer rights
These Terms are governed by Greek law. If you are a consumer, this choice does not deprive you of protection under mandatory law or the competent courts available to you under applicable national or European Union law. Nothing in these Terms excludes or limits any liability, remedy or consumer right where exclusion or limitation is prohibited by mandatory law.
15. Changes to these Terms
The version accepted for a confirmed booking remains applicable to that booking unless a change is required by mandatory law or is expressly agreed. Updated website Terms apply only from their stated effective date.
